Last update : August 2025
Linkup Solution is designed, operated and maintained by Linkup Technologies, a French société par actions simplifiée with registered offices located 28 avenue des Pépinières, 94260 Fresnes, France, registered with the Créteil register of commerce and companies under number 930 910 740 (referred to as “Linkup”).
PLEASE READ THESE GENERAL TERMS AND CONDITIONS CAREFULLY BEFORE STARTING TO USE LINKUP SOLUTION*.* BY USING LINKUP SOLUTION, YOU CONFIRM THAT YOU ACCEPT THESE GENERAL TERMS AND CONDITIONS AND THAT YOU AGREE TO COMPLY WITH THEM. You shall not use nor access Linkup Solution if you do not agree with the General Terms and Conditions or if you are unable to be legally bound by the General Terms and Conditions. If you are an individual entering these General Terms and Conditions on behalf of an entity, you represent and warrant that you have the legal authority to bind that entity to these General Terms and Conditions. You agree and acknowledge that these General Terms and Conditions may be modified by Linkup from time to time at its sole discretion by posting the updated terms on the Platform.
In these General Terms and Conditions, the following terms shall have the meaning hereafter assigned to them:
| Administrators | means Client’s directors, representatives, employees authorized by Client to have access to Linkup Platform, purchase credits and control access by Authorized Users. |
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| Operators | means Administrators and Authorized Users. |
| Operators Login Credentials | means the login and password used by the Operator to connect to Operator account(s) on Linkup Platform. |
| Agreement | means the General Terms and Conditions, the Specific Terms and Conditions and the Documentation in its latest version made available on the Platform. |
| Answers | means the answer provided by Linkup Solution to a Client's question on the basis of Linkup AI system. |
| Authorized Users | means Client’s employees, AI agents and services providers authorized by an Administrator to access and use Linkup Platform. |
| Client | means the entity that agrees to enter into the Agreement, in order to use Linkup Solution to access Open Web Content and/or Answers via Linkup APIs. |
| Client Data | means any content and data provided by Client to Linkup Product. |
| Confidential Information | means any information or documents disclosed by either Party to the other Party in connection with the Agreement, whether in writing or orally, including, without limitation, all written or printed materials, marketing documentation, trade secrets, know-how, data, financial or business records, processes, diagrams, flow charts, source or object codes. The Parties acknowledge that in particular the Solution Data and the Documentation are Confidential Information. |
| Documentation | means the technical documentation related to Linkup Solution, in particular to Linkup APIs, made available to Client by Linkup through Linkup Platform. The Documentation may be modified by Linkup from time to time at its sole discretion by posting the updated Documentation on the Platform. |
| Intellectual Property Rights | means all intellectual and industrial property rights anywhere in the world, including, without limitation, any patent, copyright, trademark, trade name, design right, database right, know-how, and any other rights of a similar nature (whether or not capable of protection by registration) and the right to apply for any of them. |
| License Fee | means the price to be paid by Client to Linkup in return for the right to use and access Linkup Product, as described herein. |
| Linkup APIs | means the application programming interfaces developed and owned by Linkup, made accessible to Clients. |
| Linkup Platform or Platform | means the platform developed and owned by Linkup accessible to Clients via a web browser at https://app.linkup.so |
| Linkup Product | means the computer software, including Linkup AI system, Linkup Platform, Linkup APIs and software development kit (SDK) developed by Linkup in order to make available Linkup Solution to Client. |
| Linkup Solution | means together Linkup Product and Linkup Technical Services, enabling Client to access Open Web Content and/or Answers via Linkup APIs. |
| Linkup Technical Services | means the technical services, provided by Linkup to the Client, related to the operation of the Linkup Product. |
| Open Web Content | means the content accessible via the web, verified by Linkup under the conditions provided in article 4.1, and accessed by Client through Linkup Solution and/or used by Linkup to provide Answers, under the terms of this Agreement. |
| Party | means Client and Linkup, referred to as a “Party” and collectively the “Parties”. |
| Personal Data | means all Personal Data of Client and Operators, within the meaning of Section 4 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the Protection of Personal Data (hereinafter the “GDPR”). |
| Solution Data | means data relating to access and conditions of use by Client of Open Web Content and Answers through Linkup Product. Solution Data do not include Open Web Content and Answers themselves. |
| Term | means the term of the Agreement as set out in article 8.1. |
The purpose of the Agreement is to define the conditions under which:
In the event of a contradiction between the contractual documents, these shall apply in the following order of precedence: (i) the Specific Terms and Conditions, (ii) the General Terms and Conditions and (iii) the Documentation.
Client agrees and acknowledges that these General Terms and Conditions may be modified by Linkup from time to time at its sole discretion by posting the updated terms on the Platform.
Client uses Linkup Solution to call Linkup APIs, which will provide access and/or use Open Web Content.
Linkup Solution provides endpoints such as an answer endpoint: for a given question, the question will be interpreted and read by Linkup Solution to perform semantic search on Open Web Content.
Linkup Solution will provide both (i) the list of relevant sources, i.e. URL links to Open Web Content, where Client has to look in to find the answer to its question or (ii) an Answer to the question based on the relevant sources. The API supports several Answers formats to match different use cases, as defined in the Documentation.
Through Linkup Platform, Client may access API keys in order to access Open Web Content and/or Answers and Client may monitor the use made of Linkup Product by its Operators (i.e. consumption of available API keys).